Contact information
We're happy to help with any question — products, sizing, drainage, orders, shipping, returns or refunds. Real people answer, on US business hours.
How to reach us
| Channel | Details | Best for |
|---|---|---|
| support@vensioshop.com | Everything — fastest overall, full paper trail | |
| Phone | +1 724 330 4038 | Quick questions during support hours |
| Hours | Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time) | |
| Response time | Within 1 business day — usually much faster |
Messages received on evenings, weekends or US federal holidays are answered the next business day, in the order they arrive.
What to include for the fastest answer
- Order questions: your order number (in your confirmation e-mail) and the e-mail used at checkout.
- Returns / exchanges: order number + reason (+ photos if reporting damage or a wrong item) — see the Returns & Refunds Policy.
- Product questions: the planter you're eyeing and where it will live (indoor/outdoor) — we'll confirm size, weight and care fit before you order.
Store operator
SADOPER LIMITED Unit E01, 10/F, Wong King Industrial Building 2-4 Tai Yau Street, San Po Kong Hong Kong
Business Registration Number: 78478417 · Registry: Hong Kong Companies Registry
Orders ship from and return to our US fulfillment center (ShipBob, Bethlehem PA). Full company details: Legal Notice.
Order tracking — no need to write
Check your shipment status anytime:
Enter your order number and the e-mail used at purchase. Tracking numbers activate within 24 hours of the shipping confirmation e-mail.
Returns
Full procedure and the 30-day window: Returns & Refunds Policy. Always contact support before shipping a return — you'll receive the approved return label within 1 business day.
Social media
(Social DMs are not monitored for support — use e-mail for anything order-related.)