Legal notice

1. Store operator

The online store Vensioshop, available at www.vensioshop.com, is owned and operated by:

SADOPER LIMITED Unit E01, 10/F, Wong King Industrial Building 2-4 Tai Yau Street, San Po Kong Hong Kong
Legal form Private company limited by shares
Registry Hong Kong Companies Registry
Business Registration Number 78478417
Trade name Vensioshop
E-mail support@vensioshop.com
Phone +1 724 330 4038 (Mon–Fri, 9:00 AM – 5:00 PM Eastern Time)

2. Website purpose

This website markets and sells planter pots — ceramic and terracotta planters — to consumers in the United States.

3. Fulfillment and returns partner

Orders are picked, packed, dispatched, and returns are received in the United States by our logistics partner:

ShipBob, Inc. — 4779 Hanoverville Rd, Building 200, Bethlehem, PA 18020, United States

The return address for approved returns is: Vensioshop Returns (c/o ShipBob), 4779 Hanoverville Rd, Building 200, Bethlehem, PA 18020. Always contact support before shipping a return.

4. Hosting

This store is hosted on Shopify (Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada). Payments are processed by Shopify Payments — see the Payment Policy.

5. Intellectual property

All content on this website — texts, product descriptions, product photography, the Vensioshop logo, graphics and page layouts — is the property of SADOPER LIMITED or its licensors and is protected by applicable copyright and trademark law. Any reproduction, distribution or commercial reuse without prior written permission is prohibited.

6. Consumer information

  • Prices are displayed in US dollars (USD). Shipping is free on every order; any applicable sales tax is calculated and displayed at checkout before payment.
  • Purchases are governed by the Terms of Service, together with the Shipping Policy, Returns & Refunds Policy, Payment Policy and Privacy Policy.
  • Purchasers must be at least 18 years old.
  • Every order includes a 30-day return and exchange right, no reason required, with no restocking fees.
  • Style names (e.g. "Italian-style") describe product design, not place of manufacture.

7. Complaints and dispute resolution

First step — contact us: support@vensioshop.com or +1 724 330 4038. We acknowledge every complaint within 1 business day and aim to resolve it within a week at most.

If we cannot resolve it informally, the following channels are available to US consumers:

  • a small claims court or another court of competent jurisdiction (the mandatory consumer protections of your US state of residence always apply);
  • the Federal Trade Commission — reportfraud.ftc.gov;
  • your state Attorney General's consumer protection office;
  • the Better Business Bureau — bbb.org.

We impose no arbitration requirement and no class-action waiver.

8. Liability for content

We keep the information on this site accurate and current. Should an error appear despite our checks (e.g. an obvious price or description mistake), we correct it as soon as it is identified; orders affected by an obvious error may be cancelled with a full refund per the Terms of Service.