Frequently asked questions
Can these go in the dishwasher?
No — none of them. Wood cracks, ceramic chips, and wheat straw degrades. Hand wash and dry immediately rather than leaving anything in the sink. Wooden spoons also want a little food-safe mineral oil every month or two; that's what stops the grain from drying and splitting.
Will they scratch my nonstick pans?
The wooden spoons, no — that's the reason to own them. Ceramic is harder than wood, so use the ceramic cooking spoon with a lighter hand on coated pans. Never use any of them as a scraper against a hot coating.
Wood or ceramic — which should I pick?
Wood is lighter, gentler on cookware and better for long stirring. Ceramic absorbs nothing, so it takes no garlic smell and no turmeric stain, and it can rest in a hot pot. If you cook a lot of strongly flavored food, ceramic; if you mostly want a comfortable everyday spoon, wood.
How many do I need?
Cooking spoons: one is enough. Soup spoons and the wheat straw spoon are per-person items — most orders are four or six. Check the quantity in your cart before checkout; each listing is for a single piece.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value — even the largest floor planters.
When is my order processed?
We prepare orders in 1–2 business days, packed in double-wall cartons built for ceramics. Orders placed before 4:00 PM Eastern Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track Your Order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required, no restocking fees. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For damage, a defect or a wrong item — Vensioshop pays. For a change of mind — the customer pays. Either way, we provide the return label after you contact support.
When do I get my refund?
Within 7 business days of the returned item arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express and UnionPay cards; Apple Pay, Google Pay and Shop Pay digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. All payments run through Shopify Payments — PCI DSS Level 1 certified, with 3-D Secure and SSL/TLS encryption. Your card details never touch our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@vensioshop.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@vensioshop.com) with your order number and photos. We cover return shipping and, your choice, send the correct item or refund you in full.
How do I contact customer support?
E-mail: support@vensioshop.com. Phone: +1 724 330 4038. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time). We reply within 1 business day.
