Frequently asked questions
How do I know it will fit?
Measure your wrist with a strip of paper and a ruler before ordering. The fixed-length bands are 8.3 in end to end including the clasp, which suits a wrist of roughly 7 to 7.5 in. The Knot bracelet slides to any size, and the Burgundy buckle bracelet adjusts across several holes — those two are the safe choices if you're unsure or buying as a gift.
Is this real leather?
No — vegan leather, and we say so up front. Animal-free, and it takes sweat better than hide does. It won't age and darken the way real leather does over years.
Will the metal turn my wrist green?
The stainless steel clasps won't — that's why we use steel rather than plated base metal on the everyday pieces. The gold-tone hooks and buckles are plated, so keep them away from water, perfume and hand sanitizer.
Can I shower or swim with it?
No. Take it off before water. Vegan leather handles sweat and rain fine, but soaking it repeatedly will stiffen the band and shorten the life of any plated hardware.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value — even the largest floor planters.
When is my order processed?
We prepare orders in 1–2 business days, packed in double-wall cartons built for ceramics. Orders placed before 4:00 PM Eastern Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track Your Order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required, no restocking fees. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For damage, a defect or a wrong item — Vensioshop pays. For a change of mind — the customer pays. Either way, we provide the return label after you contact support.
When do I get my refund?
Within 7 business days of the returned item arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express and UnionPay cards; Apple Pay, Google Pay and Shop Pay digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. All payments run through Shopify Payments — PCI DSS Level 1 certified, with 3-D Secure and SSL/TLS encryption. Your card details never touch our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@vensioshop.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@vensioshop.com) with your order number and photos. We cover return shipping and, your choice, send the correct item or refund you in full.
How do I contact customer support?
E-mail: support@vensioshop.com. Phone: +1 724 330 4038. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time). We reply within 1 business day.
