Frequently asked questions
Is this real leather?
No — it's vegan leather, and we'd rather say so plainly. It's animal-free, it wipes clean instead of needing conditioner, and it handles sweat better than hide. It won't develop the patina real leather does over decades.
Will the wood break or crack?
Each body is cut from solid wood, not laminated, and the straps are stitched through rather than glued — the glue joint is what fails first on cheap keychains. Keep it out of water and off a radiator; wood splits from repeated wetting and drying, not from daily use.
Will the gold-tone ring wear off?
The gold tone is plating over metal. Water is survivable; perfume and hand sanitizer are not — those strip plating faster than anything else. If you use sanitizer several times a day, pick one of the natural-metal models instead.
Which one should I choose?
The Slim (0.2 in thick) if you carry keys in a front pocket. The Cube if you want the smallest and cheapest. The Wide or the Charcoal if it's a gift and it needs to look like something. The Ring if you like hooking a finger through your keys.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value — even the largest floor planters.
When is my order processed?
We prepare orders in 1–2 business days, packed in double-wall cartons built for ceramics. Orders placed before 4:00 PM Eastern Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track Your Order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required, no restocking fees. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For damage, a defect or a wrong item — Vensioshop pays. For a change of mind — the customer pays. Either way, we provide the return label after you contact support.
When do I get my refund?
Within 7 business days of the returned item arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express and UnionPay cards; Apple Pay, Google Pay and Shop Pay digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. All payments run through Shopify Payments — PCI DSS Level 1 certified, with 3-D Secure and SSL/TLS encryption. Your card details never touch our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@vensioshop.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@vensioshop.com) with your order number and photos. We cover return shipping and, your choice, send the correct item or refund you in full.
How do I contact customer support?
E-mail: support@vensioshop.com. Phone: +1 724 330 4038. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time). We reply within 1 business day.
